{"id":5796,"date":"2023-08-07T12:50:35","date_gmt":"2023-08-07T12:50:35","guid":{"rendered":"https:\/\/test.beyonderissolutions.com\/?page_id=5796"},"modified":"2023-08-08T07:09:22","modified_gmt":"2023-08-08T07:09:22","slug":"service-level-agreement","status":"publish","type":"page","link":"https:\/\/beyonderissolutions.com\/products\/service-level-agreement\/","title":{"rendered":"Service Level Agreement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5796\" class=\"elementor elementor-5796\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-525f34d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"525f34d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-592c336\" data-id=\"592c336\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a2701a6 elementor-widget elementor-widget-heading\" data-id=\"a2701a6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Service Level Agreement <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3075685 elementor-widget elementor-widget-text-editor\" data-id=\"3075685\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div class=\"content\"><p class=\"paragraph\">The organizations and companies using Beyond Eris solutions for managing their operations enjoy the following services at all times:<\/p><h3>1. Guaranteed Uptime<\/h3><ul><li>Our cloud infrastructure is hosted in trusted data centers worldwide and ensures availability of 99.9%, 24 hours a day, throughout the year.<\/li><li>The unplanned operational downtime will be a maximum of 15 minutes.<\/li><li>Our providers ensure that all systems are functional 365 days a year. In the case of a planned shutdown, the customer will be notified in good time via email.<\/li><\/ul><h3>2. High Availability<\/h3><ul><li>Our data centers are designed with high levels of redundancy and reliability, meeting Tier-III certification or equivalent standards. This includes redundancy for power, network, and cooling.<\/li><li>Your database is instantly replicated on redundant storage within the same data center. Even in case of hardware failure, you may lose a maximum of 1 day work in the worst case. (This would only happen if the system burned or vanished).<\/li><\/ul><h3>3. Backups<\/h3><p class=\"paragraph\">We understand that accidents and unforeseen events can happen, which is why we have implemented a comprehensive backup and disaster recovery strategy:<\/p><ul><li>We take daily backups of each database for up to 3 months.<\/li><li>Our backup strategy includes 14 full backups: 1 per day for 7 days, 1 per week for 4 weeks, and 1 per month for three months.<\/li><li>These backups are replicated in at least three different data centers across two continents.<\/li><\/ul><h3>4. Downtime &amp; Disaster Recovery<\/h3><p class=\"paragraph\">Beyond Eris has robust controls in place to recover data in the shortest time. In case of a complete disaster scenario, we have a comprehensive strategy in place:<\/p><ul><li>For a permanent disaster impacting one server, our Recovery Point Objective (RPO) and Recovery Time Objective (RTO) are 15 minutes. Overall, the service will be back online within 15 minutes.<\/li><li>Our data centers have a very low probability to down permanently. Our Recovery Point Objective (RPO) and Recovery Time Objective (RTO) are 24 hours. This means you may lose a maximum of 1 day work in the worst case. (This would only happen if the system get burned or vanished).<\/li><\/ul><h3>5. Database Security<\/h3><p class=\"paragraph\">Beyond Eris uses servers with a high level of security. We have implemented reliable systems that are specifically designed to ensure the protection of your data. Below are some highlights:<\/p><ul><li><b>Secure Platform:<\/b> Our servers are equipped with full hardware security, redundant data storage, network and electrical supplies.<\/li><li><b>SSL Encryption:<\/b> All data exchanged between your device and our servers remains confidential, secure, and protected with SSL encryption.<\/li><li><b>System Security:<\/b> Our servers are running in a private cloud distribution with up-to-date security patches, security groups, firewalls, and intrusion countermeasures.<\/li><li><b>Installation:<\/b> Installations are customized and minimal, limiting the number of services that could contain vulnerabilities.<\/li><li><b>Isolation:<\/b> Data access control rules have been implemented to ensure complete isolation between customer databases running on the same cluster. There is no possibility of accessing one database from another.<\/li><\/ul><h3>6. Support<\/h3><p class=\"paragraph\">We understand the importance of providing faster support during business hours. Our business hour-compliant SLAs ensure faster response and resolution times. We ensure a response time within 1 hour and address issue based on ticket priorities as follows:<\/p><ul><li>2 hours for critical issues<\/li><li>8 hours for medium-level problems<\/li><li>24 hours for low-level matters<\/li><\/ul><p class=\"paragraph\">*Response and resolution time is defined as the time within which the first response is received and the ticket is resolved.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Level Agreement The organizations and companies using Beyond Eris solutions for managing their operations enjoy the following services at all times: 1. Guaranteed Uptime Our cloud infrastructure is hosted in trusted data centers worldwide and ensures availability of 99.9%, 24 hours a day, throughout the year. The unplanned operational downtime will be a maximum&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-builder.php","meta":{"footnotes":""},"class_list":["post-5796","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/beyonderissolutions.com\/products\/wp-json\/wp\/v2\/pages\/5796"}],"collection":[{"href":"https:\/\/beyonderissolutions.com\/products\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/beyonderissolutions.com\/products\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/beyonderissolutions.com\/products\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/beyonderissolutions.com\/products\/wp-json\/wp\/v2\/comments?post=5796"}],"version-history":[{"count":0,"href":"https:\/\/beyonderissolutions.com\/products\/wp-json\/wp\/v2\/pages\/5796\/revisions"}],"wp:attachment":[{"href":"https:\/\/beyonderissolutions.com\/products\/wp-json\/wp\/v2\/media?parent=5796"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}